Work Preference
Websites
Summary
Overview
Core Skills
Work History
Education
Technical Skills
Jimmy Jensen
Open To Work

Jimmy Jensen

Austin,TX

Work Preference

Work Type

Full TimePart TimeContract Work

Location Preference

On-SiteHybridRemote

Important To Me

Career advancementWork-life balanceFlexible work hoursPaid sick leave401k matchHealthcare benefitsPaid time off

Websites

Summary

Results-driven Healthcare IT and Business Intelligence expert with over 13 years of experience in leveraging technology to enhance patient outcomes and operational efficiency. Proven ability in data architecture, business intelligence, and analytics, leading successful enterprise software projects and high-performing teams. Strong capabilities in BI dashboard creation, predictive analytics, and healthcare compliance. Recognized for innovative approaches in software development and effective problem-solving in collaborative environments.

Overview

14
14
years of professional experience

Core Skills

  • Data and analytics: advanced analytics, business intelligence, data architecture, data mining, data modeling, data reporting, data strategy, data visualization, dashboard design, predictive analytics, SQL optimization, statistical analysis
  • Healthcare operations: EHR/practice management systems (Epic, NextGen, etc.), healthcare analytics, healthcare compliance, insurance verification and authorization, patient access and admissions, scheduling and registration
  • Leadership and project delivery: operations management, project management, remote team leadership, requirements gathering, service management
  • Reporting and BI tools: ETL (Extract, Transform, Load), executive and annual reports, KPI and financial reporting, KPI and performance dashboards, technical and audit reporting
  • Process improvement and strategy: agile methodology, business analysis, change management, continuous improvement, operational efficiency, process automation, process mapping, software development lifecycle (SDLC), strategic planning

Work History

Software Engineer II – IT Business Intelligence

Hanger, Inc.
Austin, TX
04.2021 - 04.2025
  • Engineered enterprise BI systems and ETL pipelines, accelerating decision-making by 25%.
  • Designed dashboards (Tableau, Power BI, Business Objects) adopted by 1,000+ users, cutting manual reporting by 50%.
  • Optimized SQL queries and automated ETL workflows, reducing refresh times by 40% across 200+ reports.
  • Standardized data dictionaries and documentation, improving onboarding efficiency by 30% for new analysts.
  • Revamped BI dashboards with UX best practices, boosting executive adoption by 60%.
  • Integrated predictive models to improve forecast accuracy by 15% and optimize workforce planning.
  • Partnered with finance and operations leaders, delivering reporting solutions that influenced $10M+ in annual budget allocations.

Senior Supervisor – IT Applications Development

Hanger, Inc.
Austin, TX
08.2019 - 04.2021
  • Directed Agile SDLC for enterprise applications, aligning IT with business strategy and regulatory needs.
  • Implemented Agile/DevOps practices, raising sprint velocity by 40% and delivering 95% of projects on time.
  • Reduced incident resolution times by 50% with ITIL-based change management.
  • Developed executive dashboards that translated KPIs into actionable insights used by 20+ senior leaders.
  • Coached Clinical Systems staff, achieving 95% retention and improving team productivity by 20%.
  • Enhanced audit and compliance reporting, ensuring 100% adherence to HIPAA and healthcare regulations.
  • Managed $2M+ in IT application budgets, prioritizing investments that improved system uptime and scalability.

Clinical Systems Representative III

Hanger, Inc.
Austin, TX
01.2018 - 08.2020
  • Led 5 full-cycle NextGen EHR implementations, improving clinical documentation accuracy by 20%.
  • Built KPI dashboards that gave executives real-time operational visibility across 50+ clinics.
  • Facilitated training and advanced troubleshooting, boosting adoption rates by 25%.
  • Authored SOPs and training guides that reduced system support tickets by 15%.
  • Streamlined registration workflows, cutting average patient wait times by 10%.
  • Partnered with clinicians to align EHR solutions with patient care needs, increasing satisfaction scores by 12%.
  • Supported multiple system upgrades, ensuring seamless transitions with

Implementation Consultant

Computer Futures
Austin, TX
01.2016 - 01.2018
  • Delivered 10+ NextGen EHR/EPM deployments with on-time go-lives and minimal disruptions.
  • Redesigned workflows, improving documentation accuracy by 15% and billing efficiency by 12%.
  • Customized systems to reduce billing/scheduling errors by 20% across client sites.
  • Developed onboarding/training programs, cutting staff training time by 20%.
  • Coordinated with cross-functional teams, ensuring 100% milestone delivery across projects.
  • Ensured HIPAA compliance and data security, passing audits with zero major findings.
  • Provided post-go-live support, raising provider satisfaction scores by 25%.

Supervisor, Patient Access Services

John Muir Health
Walnut Creek, CA
08.2012 - 11.2015
  • Supervised 1,000+ weekly ED registrations with 99% accuracy across multiple locations.
  • Streamlined workflows, reducing average processing times by 20% and errors by 10%.
  • Lowered staff turnover by 25% through training and engagement initiatives.
  • Implemented scheduling automation tools, reducing missed appointments by 10%.
  • Analyzed patient access data, recommending changes that boosted efficiency by 15%.
  • Managed 25+ front-line staff across three shifts, improving service coverage.
  • Partnered with clinical leaders, aligning access services with patient satisfaction initiatives and raising scores by 8%.

NextGen PM/EHR Trainer

Life Long Medical Care
Berkeley, CA
01.2011 - 08.2012
  • Conducted training across 10+ sites, reducing onboarding time by 30%.
  • Authored training guides and manuals adopted organization-wide.
  • Provided go-live support and mentorship, achieving a 90% satisfaction rate.
  • Delivered individual and group training, raising provider competency by 25%.
  • Collaborated with IT to configure systems that met site-specific clinical needs.
  • Designed post-training feedback surveys, using results to improve future sessions.
  • Standardized best practices across sites, improving EHR usage consistency by 18%.

Education

Master of Health Administration (MHA) -

Bellevue University, Bellevue, NE
11.2014

Bachelor of Science - Healthcare Management

Bellevue University, Bellevue, NE
10.2011

Associate of Applied Science - Business Administration

Southeast Technical Institute, Sioux Falls, SD
05.2009

Technical Skills

  • Healthcare Software: NextGen Healthcare EHR, NextGen Healthcare PM, NextGen Healthcare DM, NextGen Healthcare Report Server, EPIC Systems, Clinect Healthcare, Lightbeam Health Solutions
  • Microsoft Products: Microsoft Outlook, Microsoft PowerPoint, Microsoft Publisher, Microsoft Teams, Microsoft OneDrive, Microsoft OneNote, Microsoft Visio, Microsoft SharePoint, Microsoft Project, Microsoft Excel, Microsoft Access, Microsoft Power BI Pro, Microsoft Power BI Report Builder, Microsoft Report Builder, Microsoft SQL Server, Microsoft SQL Server Management Studio, Microsoft SQL Server Reporting Services, Microsoft Visual Studio, Microsoft Team Foundation Server, Azure DevOps Server
  • Other: Adobe Acrobat DC, Atlassian, Confluence, ServiceNow, Oracle Business Intelligence

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