Niya Howard
West Palm Beach
Summary
Caring professional with proven skills in customer service and healthcare. Highly organized and with an empathic communication style. Ready to bring several years' experience to a rewarding to new position.
Overview
9
9
years of professional experience
Work History
Intake Specialist
Hospitalists Telemedicine Group
Riviera Beach
04.2022 - 04.2025
- Coordinated the intake process, ensuring all required documentation was collected and processed.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Answered questions and responded to inquiries to deliver high level of service to patients.
- Addressed and resolved client concerns or complaints related to the intake process.
- Answered and logged incoming inquiries via phone, fax and email.
- Developed and maintained intake procedures to enhance efficiency and client satisfaction.
Billing Support Representative
Hargray Communications
West Palm Beach
09.2019 - 04.2022
- Handled customer inquiries related to billing, payments and invoices via phone, email and live chat.
- Developed effective strategies to reduce outstanding receivables balance.
- Assisted with the implementation of new billing software systems.
- Processed invoice payments and recorded information in account database.
- Processed payment transactions using various methods such as credit card, PayPal, wire transfer and ACH.
- Worked with team members to identify and develop process improvements.
- Monitored incoming payments and updated accounts accordingly.
Medical Receptionist
Dermatology Associates LLC
West Palm Beach
06.2016 - 08.2018
- Interviewed patients to complete case histories and intake forms.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Completed relevant insurance and other claim forms.
- Scheduled and confirmed patient appointments and consultations.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Straightened up waiting room to maintain neat and organized space.
- Entered insurance, demographics and health history into patient database.
- Called patients to confirm scheduled appointments and obtain additional details.
- Answered phones promptly and directed calls appropriately.
Education
Associate of Arts - Social And Behavioral Sciences
Valencia College
Orlando, FL05-2015
Skills
- Intake coordination
- Patient documentation
- HIPAA compliance
- Client relationship management
- Billing support
- Data entry
- Appointment scheduling
- Communication skills
- Problem solving
- Attention to detail
- Team collaboration
- Customer service
- Time management
Timeline
Intake Specialist
Hospitalists Telemedicine Group
04.2022 - 04.2025
Billing Support Representative
Hargray Communications
09.2019 - 04.2022
Medical Receptionist
Dermatology Associates LLC
06.2016 - 08.2018
Associate of Arts - Social And Behavioral Sciences
Valencia College