Isabel Graves

Walking the home after tenants lease expires. Office work. Taken in and filing new applications. Showing ready to lease homes. Customer service. Taken in service work. Reading meters every month. Parking control and making sure the park stays beautiful by making sure tenants follow the rules. Using Microsoft excel and word.

• Resolved tenant complaints promptly and professionally.
• Assisted in preparing legal documents such as eviction notices when necessary.
• Managed multiple projects simultaneously while meeting deadlines.
• Conducted periodic inspections of units to ensure compliance with lease terms.
• Greeted prospective tenants, answered questions, and provided tours of the property.
• Coordinated repairs and scheduled regular maintenance on rental units.
• Provided customer service to existing tenants by responding to inquiries promptly.
• Processed applications by conducting background checks and verifying references.
• Maintained a professional attitude when dealing with difficult situations or customers.
• Inspected vacant units and ensured they were ready for showings.
• Performed administrative duties such as filing paperwork and updating databases.
• Resolved tenant complaints regarding maintenance or other issues in a timely manner.
• Collected security deposits from new tenants.
• Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
• Developed strong, professional relationships with residents by delivering exemplary service and engagement.
• Encouraged prospective tenants to fill out applications after property tours.
• Oversaw daily operations, maintenance, and administration of various properties.
• Maintained accurate records of correspondence with and from tenants.
• Conducted background checks on applicants.
• Escalated critical issues to property manager to deliver immediate resolution.
• Checked rental eligibility by following company's verification process.
• Remained aware of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
• Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
• Coordinated maintenance and repair requests and contacted contractors for bid proposals.
• Maintained high customer approval rating through dynamic service, exemplary support, and interpersonal communication.

• Provided administrative support such as filing documents, preparing letters, and scheduling appointments for Leasing Agents.
• Assisted in drafting new lease agreements based on predetermined criteria set by the Leasing Agent.
• Performed regular walkthroughs of vacant units to ensure they are ready for showings.