Denise Vazquez
Fraud Specialist
Goodyear,Arizona
Summary
High-level professional specializing in fraud prevention and detection. Primarily servicing the banking industry with over 15 years experience.
Overview
12
12
years of professional experience
1
1
Language
Work History
Fraud Prevention and Detection Specialist
Jenius Bank
08.2023 - Current
- Review individual transactions alerts which appear suspicious to uncover possible fraudulent activity.
- Identify and respond to various fraud schemes such as email compromise, elder abuse, counterfeit checks, account takeovers, etc., recognizing red flags and performing additional tasks as needed.
- Employ advanced fraud detection tools and reporting mechanisms to identify and evaluate suspicious patterns and anomalies.
- Closely monitor evolving trends in fraudulent activities and proactively propose improvements to procedures and policies with the goal of strengthening fraud detection and prevention measures.
- Collaborate with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
- Contact clients directly to notify of fraudulent activity and minimize impacts.
- Utilizing critical thinking skills and independent judgment in various situations.
- Complete tasks within daily deadlines efficiently and timely, with minimal supervision, ensuring compliance within Service Level Agreements (SLAs).
Senior Fraud Claims Analyst
Bank Of America
01.2023 - 08.2023
- Responsible for more involved investigative research and analysis of account activity to assess levels of risk for ATM Fraud and Debit Fraud.
- Ensures all actions are resolved in compliance with state regulations and bank procedures, integrity levels of the departments system and financial controls.
- Analyzed data to find patterns of fraud and anomalies.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
- Managed chargeback claims for debit purchases and ATM withdraws in regards to dispute types, customer's rights, timeframes, chargeback reason codes, and Regulation E.
Quality Analyst
Bank Of America
10.2020 - 01.2023
- Effectively identify risk by administering evaluations using bank systems, including IQS, MS Excel, and MS Access.
- Apply corrective actions for identified quality defects based on established company procedures.
- Create strong relationships with department coaches to ensure a healthy Quality Environment.
- Recognize and report suspicious activity including, potential fraudulent activity, structuring, and employee or vendor misconduct.
- Served as liaison with AML operation analysts, managers, and coaches to ensure communication on defects or problem resolution; while building relationships.
- Identify process improvements; recommend solutions.
Operations Control Analyst
Bank Of America
01.2017 - 10.2020
- Researched and reported unusual activity related to potential money laundering and other suspicious activity using internal bank systems.
- Review and complete Currency Transaction Reports on transactions above federal limit within the department's service level agreement.
- Provide input to management on control weaknesses, policy enhancements, and training needs, as applicable, to ensure Anti-Money Laundering compliance.
- Build networks with internal partners, such as Financial Center Associates, Business Relationship Managers, and Wealth Management to ensure accuracy to Financial Crimes Enforcement Network (FinCen).
- Assist with on-the-job training for new hires.
- Meet quality control and production goals.
Claims Analyst
Bank Of America
08.2014 - 01.2017
- Resolved customer ATM claims independently within company policy and procedures.
- Analyzed, investigated and made decisions on claims utilizing multiple internal systems, such as Interact, Boss, and Lean.
- Communicated claim results to clients verbally by phone or by written correspondence.
- Achieved monthly production goals while maintaining high quality standard.
- Maintained relationships with our fraud partners to ensure active fraud cases were handled according to our procedures.
Technical Liaison
Bank Of America
08.2012 - 08.2014
- Independently managed multiple product queues while maintaining high quality service, exceeded service level agreements, ensure proper documentation and authentication.
- Utilized various internal systems and policy procedures to identify and resolve client's online banking issues that have been escalated above 2nd tier support for online banking.
- Supported Executive Customer Relations cases that were delicate in nature.
- Supported miscellaneous projects or escalations from various business partners.
- Continuous cross training and professional development.
- Small Business, National Service and Solution.
Education
Associates - Communication
Estrella Community College
Avondale, AZ 05.2016 - 05.2016
Skills
Document processing
Analytical skills
Conflict resolution
Interpersonal Communication
MS Excel, Power Point, and Word
Timeline
Fraud Prevention and Detection Specialist
Jenius Bank
08.2023 - Current
Senior Fraud Claims Analyst
Bank Of America
01.2023 - 08.2023
Quality Analyst
Bank Of America
10.2020 - 01.2023
Operations Control Analyst
Bank Of America
01.2017 - 10.2020
Associates - Communication
Estrella Community College
05.2016 - 05.2016
Claims Analyst
Bank Of America
08.2014 - 01.2017
Technical Liaison
Bank Of America
08.2012 - 08.2014