Sophia R. Jones

Executed high-impact operational initiatives, aligning project goals with strategic priorities for scalable delivery.
Directed project planning and task delegation across remote teams to ensure timely completion of client deliverables.

Facilitated client and stakeholder meetings, translating complex objectives into actionable plans to drive progress.
Collaborated with operations, technology, compliance, and customer success teams to streamline communications and meet milestones.

Designed performance tracking systems utilizing key success metrics for data-driven insights and improved decision-making.

Championed change management initiatives, enhancing team productivity through digital tools and process improvements.

Built trust-based relationships with stakeholders while balancing multiple priorities and proactively resolving challenges.

Mentored remote team members, supporting development to ensure alignment with mission-driven goals.

Led strategic initiatives to enhance access to specialized pediatric healthcare services aligned with mission-driven objectives.

Cultivated relationships with over 24,000 professionals across multiple states to drive stakeholder engagement.

Partnered with medical staff and hospital leadership to execute impactful events for new service line launches.

Designed targeted education programs addressing healthcare accessibility and community-specific needs.

Spearheaded volunteer recruitment and training strategies to optimize program participation and effectiveness.

Provided data-driven insights and recommendations to hospital leadership and Board of Directors for alignment with goals.

Advocated for healthcare accessibility through structured community engagement initiatives and partnerships with referral networks.

• Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
• Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
• Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
• Generated new business with marketing initiatives and strategic plans.

• Mastered and constantly improved sales prospecting, follow-up and upsell processes.
• Engaged in daily cold calls in-person and via telephone and followed up with small business prospects monthly to verify pipeline sufficiency.
• Cultivated long-term relationships through focused effort on customer's unique needs and finding best solutions.

• Spearheaded initiatives aimed at increasing referral business from existing clients.
• Contributed to revenue generation efforts through upselling additional products/services based on an understanding of individual customer needs.
• Enhanced customer satisfaction by providing timely and accurate information regarding products and services.
• Facilitated relationship-building activities such as networking events, workshops, and seminars, expanding the agent's reach within the market.

• Mastered and constantly improved sales prospecting, follow-up and upsell processes.
• Engaged in daily cold calls in-person and via telephone and followed up with small business prospects monthly to verify pipeline sufficiency.
• Cultivated long-term relationships through focused effort on customer's unique needs and finding best solutions.